SALES COMMUNICATION: UNDERSTANDING THE SALES SECRET
13th DECEMBER – 14th DECEMBER 2017 | PACIFIC REGENCY HOTEL SUITES, KUALA LUMPUR
*** HRDF CLAIMABLE ***
In the current highly competitive environment it is paramount to have excellent relationship with your customers.
This relationship must be earned, based on trust and built over time. This requires a profound understanding of what is important to your customers and the ability to demonstrate that your solutions help them achieve their business objectives.
Customers are people and people buy from people they appreciate and trust. Communication is a key component to building this trust.
This 2-day course will introduce the salespersons to the skills required to efficiently communicate with your customers and perform professional sales calls.
The course will take the salesperson from the basic communication process to advanced sales communication skills.
At the end of this program, participants will be able to:
• Understand the communication process
• Understand and practice basic communication skills
• Being able to conduct a professional sales call
• Understand and practice how to detect and handle customers concerns (including price)
• Prepare trap for your competitors
• Sales Process Overview
• Communication Process
• Sales Call Techniques
• Handling Customer Reactions
MR. ALAIN DESIDERATO
Alain has 38 years of working experience in the oil and gas exploration and production (E&P), civil engineering, semi-conductor and e-commerce industries, including 17 years in account and sales management and 10 years as a sales trainer.
As a Global Sales Trainer Alain trained customer facing professionals - from technical support to sales engineer and from account manager to sales manager – on the following topics:
• Sales Process
• Sales calls skills
• Presentation skills
• Strategic Sales Plan
• Account Management
• Sales management and coaching
• Proposal writing
During his career Alain worked and lived in 6 different geographical areas: Africa (Morocco, Sudan), Asia (China, Indonesia, Malaysia, Thailand), Australia, Europe (France, UK), Latin America (Venezuela) and the Middle East (Abu Dhabi, Dubai, Kuwait and Oman).
Alain participated was certified on designing and conduction training classes by participating to two “Train The Trainer” seminars run by:
• David Bramley Associates, in Paris in 2006
• Bob Pike, in Orlando (FL) in 2011
Alain is a graduated Civil Engineer from “Ecole d’Ingénieurs de Marseille” (France). He also holds a diploma in Physics and Chemistry from “Université de Marseille-Provence” and a degree in Business Administration from “Université d’Aix-en-Provence”.
IN HOUSE TRAINING
We can cater to your training needs and bring the course to your place at your own convenient dates. Contact us for more details and package.
For more information & Registration, contact us @ MOGEC!
Contact Person : Khasmah
Tel :+ 03-2181 3153
We appreciate if you could forward to your colleague who might be interested.
Thank you for your time!